Terms of Service

Welcome to Lullé. By accessing or using our website at lulle.com (the "Site"), you agree to these Terms of Service ("Terms"). Please read them carefully.

1. Who we are

Lullé is a brand of Lullé Apparel, a sole proprietorship/private limited entity registered in India. For business correspondence, please use the contact details on the Site.

2. Eligibility

You must be at least 18 years old or have the consent of a parent/legal guardian to make a purchase. By placing an order, you confirm you have the legal capacity to enter into a binding contract.

3. Account registration

• You agree to provide accurate, current, and complete information during registration
• You are responsible for maintaining the security of your account
• You agree not to share your login credentials with others
• We may suspend or terminate accounts that violate these Terms

4. Products & pricing

• All prices are in Indian Rupees (₹) and inclusive of GST
• Product images are for illustration; actual colours may vary slightly
• We reserve the right to refuse or cancel any order, including in cases of pricing errors, suspected fraud, or stock unavailability
• Stock availability is not guaranteed until your order is confirmed

5. Orders & payment

• An order is confirmed only after successful payment
• We accept UPI, debit/credit cards, and net banking (via Razorpay)
• Invoices are generated automatically with sequential GST-compliant numbering

6. Shipping & delivery

Please refer to our Shipping Policy for detailed information on delivery timelines, fees, and serviceability.

7. Returns & refunds

Please refer to our Refund Policy for details on returns, exchanges, and refund timelines.

8. Intellectual property

All content on the Site — including images, text, logos, designs, and trademarks — is owned by or licensed to Lullé. You may not reproduce, distribute, or use any of it without our written consent, except for personal, non-commercial use.

9. User-generated content (reviews)

By submitting a review or other content to the Site, you grant Lullé a non-exclusive, royalty-free, perpetual licence to use, display, reproduce, and adapt such content. You confirm the content is your own and does not infringe any third-party rights.

We reserve the right to moderate, edit, or remove any review that is abusive, defamatory, off-topic, or violates these Terms.

10. Prohibited uses

You agree not to:

• Use the Site for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Interfere with the security or functionality of the Site
• Use automated tools (scraping, bots) without our written permission
• Resell our products without authorization

11. Limitation of liability

To the maximum extent permitted by law, Lullé shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Site or our products. Our total liability for any claim shall not exceed the amount you paid for the relevant order.

12. Indemnity

You agree to indemnify and hold Lullé harmless against any claims, losses, or damages arising from your breach of these Terms or your misuse of the Site.

13. Governing law & jurisdiction

These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts of Salem, Tamil Nadu.

14. Changes

We may update these Terms from time to time. Continued use of the Site after changes constitutes acceptance of the updated Terms.

15. Contact

For questions about these Terms, contact us at hello@lulle.com.

See also: Privacy Policy · Refund Policy · Shipping Policy